Amman, Jordan Role overview
About this role
Company Description
Focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!
Job Description
Support store managers by providing accurate data, reports, and actionable insights to enhance daily operations
Prepare and share operational reports and performance dashboards with the Operations Manager
Monitor store performance on an hourly basis to ensure delays remain within target and take proactive actions when needed
Track and analyze key KPIs (productivity, fulfillment, delays, stock accuracy) and highlight performance gaps
Maintain and update operational dashboards and tracking tools for real-time visibility
Ensure data accuracy and consistency across all operational reports and systems
Proactively follow up with store teams on performance issues and track execution of action plans
Coordinate with Demand and Supply Chain teams to ensure smooth stock flow and availability
Identify operational inefficiencies and recommend data-driven improvements
Support capacity planning, workforce allocation, and workload balancing across stores
Monthly closure by ensuring SOP compliance for Invoices and returns submitted to finance
Qualifications
University Graduate degree in (Business, Supply Chain, Operation Management) or other related field
Strong Communication Skills
Language skills: Fluent English and Arabic.
Excellent analytical, problem-solving, and decision-making abilities
Proficiency in using operational software, and data analysis tools & presentation skills.
Ownership over assigned responsibilities & tasks,
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